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The Future of AI in Human Resources
Artificial Intelligence is utilized in many industries to automate processes and provide insights. It can also assist in making decision-making. It’s no wonder that AI is poised to revolutionize HR too. In terms of screening resumes for fraud and standardized job matching, or automating performance reviews, AI will play an important role in HR functions.
It’s crucial for HR professionals to keep up to date with the latest AI trends. However, Todd Raphael, Head of Content at SkyHive suggests companies keep a healthy skepticism for AI solutions that claim to be able to handle everything. He suggests that businesses instead concentrate on AI tools that offer specific and relevant benefits for the company’s human resource operations.
AI can be used to automate tasks such as scheduling orientations, paperwork management and training for new employees, by creating personalised experiences for employees. This increases the probability that employees will stay with the company from the beginning. AI can also monitor employee support emails and phone calls to find the root causes of employee issues. This reduces response times and increases overall efficiency.
AI is also changing the learning and development programs (L&D) by identifying skills gaps in employees, suggesting courses and tracking progress, to ensure that they’re on track. AI can also help HR managers prioritize employee appreciation programs as well as personal feedback surveys, allowing them to assess team member satisfaction in a more effective way.